Member Personal Information Privacy

Noted that any information you entered on our Website or gave us in any other way will be kept private and confidential. The information mentioned includes:

  • Information that can identify you (personal information) i.e. first and last name, telephone number, etc.
  • Postal and email address
  • User name and password




Keep in mind that you might also be inquired to put information about your location, travel plans and coworking preferences. You may have the option to not provide information to us, however in general, some information about you is required in order for you to receive relevant offerings from CowoAsia and its partners and enjoy other privileges of being a registered member. The privileges entitled to registered members include:

  • Able to post coworking space reviews
  • Participate in discussion forums
  • Email CowoAsia content to themselves and others
  • Access members-only newsletters and coworking content
  • Enter surveys, contests or sweepstakes





In addition, some information is also necessary in order for you to ask us a question or initiate other transactions on our site.

  • Information About Others


You are welcomed with opportunity to provide contact and coworking-related information on behalf of another party through our website. If you make a reservation for someone else through CowoAsia, you will be inquired to submit that individual’s personal information. You must obtain the other party consent prior to providing us with their personal information, as any access to view or modify their information will be available only through your account.

  • Location Information and Other Information from Devices.


When you use an Application on a Device, we may collect information about your location if you have instructed your Device to send such information to the Application via the privacy settings on that Device, or if you have uploaded photos tagged with location information. We may use the location information collected from your Device or photos to enhance your usage of the Application by providing you with relevant content and related advertising. For example, we may use your location to show you the hotels reviews or some restaurants near your coworking places. You can change the privacy settings of your Device at your command if you do not desire to share your location information with the Application and/or the functionality to tag your photos together with your location information. Please note that by turning off the location sharing, it may affect certain features on our App. If you have any queries about the privacy settings of your Device, we suggest you to contact the manufacturer of your Device or your mobile service provider for further assistance.


  • Cookies and Other Web Technologies.


Cookies are small data text files and can be stored on your computer’s hard drive or on your Device –if your Web browser permits it. CowoAsia its affiliated Apps use cookies for the following general purposes:

  1. To help us recognize your browser as a previous visitor; to save and remember any preferences that may have been set when your browser was visiting our site. For example, if you register on our website, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit.
  2. We also may record your password in a cookie, if you checked the box entitled “Save this password for automatic sign-in.” Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for the security purposes. This is to help us customize the content, experience, and advertisements provided to you on our websites and Apps or on the other websites across the Internet. For example, when you access a web page, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate through the Internet to present you with information and advertising-relating material based on your apparent interests.

The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the CowoAsia tools offered on our sites. Our sites also may use Web beacons (also known as clear gifs, pixel tags or Web bugs), also known as tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. This will help us in measuring the effectiveness of our content and other offerings.


  • Display of Advertising/Your Choices.


The purpose of the data that might be collected (information about your coworking-related searches and other site activities) is to serve you with relevant advertising regarding CowoAsia and its affiliated websites. We are committed to provide you with a relevant content and information across our websites. To do this, we may collect and use this information to serve you with ads on our sites or elsewhere online that match your apparent interests. For example, if you search for a coworking space in Shanghai on CowoAsia, you may see an ad relating to Shanghai coworking spaces on CowoAsia or on another website you visit. We would not share your personal information (such as email addresses) with unaffiliated third parties. Most of the advertisements you might see on the CowoAsia family sites are served by CowoAsia or its service providers. However, we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include (1) business partners – whom collect information when you view or interact with one of their advertisements on our sites, and (2) advertising networks – which collect information about your interests when you view or interact with one of the advertisements they have placed on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and display of advertisements on our sites and across the Internet are tailored to your apparent interests. Please note that we do not have access to or control over cookies or other technologies that these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. Your web browser may transmit a “Do Not Track” (“DNT”) signal to CowoAsia and other websites due to the differences in web browsers’ default settings and the manner in which browsers incorporate DNT signals. There are sometimes unclear instruction to site operators whether site visitors have selected the DNT setting themselves, or whether they are aware that they have a choice in determining the setting. CowoAsia does not currently respond to DNT signals. Once the Internet industry has settled on standards related to this issue and CowoAsia recognizes such standards, we may re-evaluate this approach.


  • How we use your information


CowoAsia will use the information we collect about you for the following general purposes:

  • For registration and to manage your account – including allowing your access to and use of our site;
  • To communicate with you in general – including to provide information about CowoAsia and invitations from the CowoAsia community;
  • To enable us to publish you – your reviews, forum posts, and other content related to the CowoAsia community;
  • To facilitate your booking of coworking space reservations;
  • To respond to your questions and comments;
  • To measure your interest and thus, improve our products, services, and Website;
  • To notify you about special offers, products or services available from us or our partners that may be of your interest;
  • To otherwise customize your experience with CowoAsia – including customizing the ads that are shown to you;
  • To solicit information from you – including through surveys;
  • To resolve disputes or troubleshoot problems;
  • To prevent potentially prohibited or illegal activities;
  • To enforce our Terms of Use; and as otherwise described to you at the point of collection.











If you have signed up as the owner or manager of a coworking space, or have listed your coworking space in our CowoAsia Spaces section, we will send you email messages at the email address you have provided to us. Please review “Your choices with respect to the collection and use of your information” below.


  • With whom we share your information


CowoAsia may share your information with the following entities: The Suppliers, including but not limited to coworking space managers or owners who fulfilled your coworking related reservations. Throughout CowoAsia and its affiliated sites, all products and services provided by the third-party suppliers are described as such. Information that we share with suppliers to facilitate reservations will be treated according to applicable suppliers’ privacy policies. Please note that these suppliers also may contact you as they see necessary in order to obtain additional information about you or your coworking plans; this is to facilitate your coworking space reservations, or for other purposes consistent with the practices described in their privacy policies and terms of use. Third-party vendors who provide services or functions on our behalf include business analytics, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We also may authorize third-party vendors to collect information on our behalf, for example, as necessary, to operate features of our Website or to facilitate the delivery of the online advertising section tailored according to your interests. Third-party vendors have the access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.


  • Business partners with whom we may offer products or services in conjunction.


You can tell when a third party is involved in a product or service you may have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.


  • Referring Websites


If you were referred to CowoAsia from any other website, we may share your registration information, such as your name, email address, mailing address, telephone number and coworking preferences with that referring website. We have not placed any limitations on the referring websites’ use of personal information and we encourage you to review the privacy policies of any website that has referred you to CowoAsia.


  • Social Media Services


You can choose to access certain third party social media websites and services through our site (such as Facebook). When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.


Our parent company and corporate affiliates will have access to your information and follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and at a minimum, give you an opportunity in any commercial email that they choose to send for you to not receive such email messages in the future. We also may share your information if we believe, in our sole discretion, that such disclosure is necessary to comply with legitimate and enforceable subpoenas, court orders, or other legal process in order to establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of CowoAsia, our customers, or others; and in connection with our Terms of Use and other agreements together with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. If you choose to create a profile on CowoAsia, there is a certain information in your profile will be publicly viewable and identifiable via your screen name. Additionally, if you choose to participate in our member-to-member communications programs, other CowoAsia members may contact you by using CowoAsia as an intermediary. However, CowoAsia will not share your email address with any other members nor display it in any public manner. All CowoAsia members have the option to turn off the member-to-member communication features at any time. Other than mentioned above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website received or the most popular hotels and vacation destinations. We take reasonable steps to ensure that your information is relevant to its intended usage, accuracy, and competency. You can access and update your contact information by visiting the Member Profile page on the CowoAsia Website. You can close your CowoAsia account by contacting us using this form. We will send you an email to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your personal information anymore. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account in our archives; including for analytical purposes as well as for recordkeeping integrity and for purposes including backups, fraud prevention, dispute resolution, investigations, and compliance with legal requirements. With all respect, your choices to the collection and use of your information as discussed above, you can choose not to provide us with any information, although it may be needed to take advantage of certain features offered on CowoAsia. Whether registered as a CowoAsia member or not, you also will be given the opportunity to unsubscribe from promotional messages in any such email we send. Please note that we reserve the right to send you other communications such as service announcements, administrative messages, and surveys related to your CowoAsia account without offering you the opportunity to opt out for receiving them.


  • Email Communications


CowoAsia wants to make it easy for you to take advantage of coworking related opportunities on our Website. Therefore, one way that we are going to opt is by sending you email messages that contain information about your apparent coworking-related interests. For example, if you search for a coworking space in Shanghai or reviews on CowoAsia, we may send you an email message reminding you about special coworking space offers in Shanghai. Similarly, if you receive an email about Shanghai coworking and demonstrate an interest in Shanghai coworking spaces or reviews by affirmatively clicking on a link about Shanghai coworking spaces in the email, you may receive an email about Shanghai coworking space offers. We believe that these email messages will provide you with useful information about the coworking-related special offers available through our sites. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.


  • How we protect your information


We want you to feel confident about using CowoAsia, and we are committed to protecting the information we have collected. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protecting the personal information that you have provided to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions only. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information. Children’s privacy CowoAsia is a general audience site and does not offer services directed to children. If by any chance an individual whom we identify to be a child under age of 13 sending personal information to us, we will delete or destroy such information as soon as reasonably possible.


  • External links


If any part of the CowoAsia Website links you to other websites, those external websites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information first.




  • Visiting our Website from outside of Malaysia


If you are visiting our Website from outside of Malaysia, please be aware that your information may be transferred to, stored, and processed in Malaysia where our servers are located and our central database is operated. The data protection and other laws in Malaysia and other countries might not be as comprehensive as those in your country, but please be assured that CowoAsia does take steps pursuant to laws in Malaysia to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.


  • CowoAsia may change or modify this Privacy Policy in the future


Noted that the date of revisions was last made to this Privacy Policy is stated at the bottom of this page, and any revisions will take effect upon posting. We will notify our members if there is any material changes made to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most recent version.


  • How you can contact us


If you have questions about this Privacy Policy, please contact us at: reply@cowoasia.com Attn: Legal Department, Privacy Officer Call Recording and Monitoring. Please be aware that calls to and from CowoAsia may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff. We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy. ©2017 BMGS Services Sdn. Bhd. All rights reserved.